| What payments methods do you accept? You can pay online using our secure credit and debit card facility or by any of the following means: Paypal Secure Payments Credit/Debit Cards over the telephoneCheque – in British pounds sterling only (£) made payable to 'Anara Toys'.
Which credit and debit cards do you accept? Visa
MasterCard
Delta
Switch
Solo
Electron
Maestro Do you hold stock? All our items are in stock with the sole exception of the Wonderworld Wooden Cooking Units which are sent direct from the supplier by Courier to the customer. We try to hold plenty of stock at all times, but occasionally an item might be out of stock due to unforeseen circumstances. In this case you will not be able to add the item to your basket. If there is something you would like us to stock please e-mail us with your suggestions. If you cannot see an item on our site that you wish to purchase please contact us and we will do everything we can to help. What if my order hasn’t turned up? We always e-mail you confirmation of your order and a dispatch confirmation e-mail. Please therefore check your e-mail for a tracking number if you chose express delivery or purchased a large item. You will then be able to track your item. We will always e-mail you if there has been a delay in sending your order. For first class mail, standard parcels or airmail delivery, Royal Mail asks us to allow up to two weeks in the UK, and four weeks for the rest of the world for delivery to take place. Occasionally a delivery card may go missing so it’s always useful to phone your local sorting office/post office to see if your parcel is with them. Please contact us via e-mail – orders@anaratoys.co.uk after all the above options have been exhausted and we will immediately look into the matter for you. Please remember to include your order number and name and address details. |
